Privacy & Cookie Policy
Last updated: 7 April 2026
At The View London (operated by Nanako Ltd), we are committed to protecting your privacy and ensuring your personal data is handled securely and in accordance with the UK GDPR and the Data Protection Act 2018.
1. Who We Are
Nanako Ltd is the data controller responsible for your personal data.
- Company Name: Nanako Ltd (Company No. 08850029)
- Address: Suite G5 Care Of Jlbas, Paddock Business Centre, 2 Paddock Road, Skelmersdale, Lancashire, WN8 9PL
- Email: info@theviewlondon.co.
uk - Phone: 07770 655612
- CEO & Data Lead: Gergely Kovacs
2. Anti-Money Laundering (AML) Compliance
As a specialized Sales agency, we have a strict legal obligation under the Money Laundering, Terrorist Financing and Transfer of Funds (Information on the Payer) Regulations 2017 to verify the identity of both sellers and buyers.
- Data collected: We will collect and verify copies of your government-issued ID (passport/driving licence) and proof of address.
- Retention: We are legally required to keep these AML records for a minimum of 5 years after our business relationship ends or the transaction is completed.
3. Personal Data We Collect & How We Use It
We collect Identity, Contact, and Property data for the following specific purposes:
- Property Valuations: To provide accurate market appraisals and valuation reports.
- Sales Services: To market your property, arrange viewings, and manage the sales progression between sellers and buyers.
- Online Tips & Marketing: If you sign up for our free online tips or guides, we use your contact details to provide this information based on your consent or our legitimate interest in providing value to our community.
- Sales Progression: Sharing necessary details with solicitors and other estate agents involved in a „chain” to ensure the sale completes.
4. Cookie Policy
Our website (theviewlondon.co.uk) uses cookies to improve your experience.
- Analytical/Performance Cookies: We use tools like Google Analytics to see how visitors interact with our valuation tools and tips pages.
- Functional Cookies: To remember your preferences if you return to our site.
- Managing Cookies: You can block cookies through your browser settings, though some site features may be limited.
5. Data Sharing
We only share your data with third parties necessary to complete a sale:
- Professional Advisers: Solicitors, conveyancers, and surveyors.
- Marketing Platforms: Property portals (e.g., Rightmove, Zoopla) to advertise your home.
- Regulators: HMRC and the Information Commissioner’s Office (ICO).
6. Data Retention
For residential sales, we typically retain transaction-related files for 6 years following the completion of the sale to comply with legal, tax, and professional indemnity insurance requirements.
7. Your Rights
Under the UK GDPR, you have the right to access, correct, or erase your data. If you no longer wish to receive our online tips or marketing, you can „unsubscribe” at any time or email us at info@theviewlondon.co.uk.
8. Complaints
If you have concerns, you can contact the Information Commissioner’s Office (ICO) at www.ico.org.uk.